Patient Experience Specialist
Full Time • James Clinic Chariton
Responsive recruiter
Benefits:
- Competitive salary
- Employee discounts
- Flexible schedule
- Paid time off
- Wellness resources
- Training & development
We’re Hiring: Patient Experience Specialists
Remote — must live within driving distance of Ankeny, IA or Chariton, IA
Remote — must live within driving distance of Ankeny, IA or Chariton, IA
This is not a typical virtual assistant role.
It’s a front-line position helping build the future of medicine—one call, one patient, one conversation at a time.
It’s a front-line position helping build the future of medicine—one call, one patient, one conversation at a time.
James Clinic is a high-performance integrative medicine practice redefining what modern healthcare looks like. We move fast, expect excellence, and deliver care most clinics don’t even attempt.
Our Patient Experience Specialists are the voice of the clinic. You are often the first—and most important—connection our patients have with James Clinic. If you thrive in fast-paced environments, love educating people, and can juggle multiple systems without missing a beat, keep reading.
About the Role
This is a remote/hybrid position supporting our clinics by answering all incoming calls and educating current and prospective patients on the full scope of James Clinic services.
The pace is fast. The expectations are high. You’ll be multitasking across multiple platforms while delivering calm, confident, exceptional customer service.
What You’ll Do
- Answer a high volume of incoming calls with professionalism and warmth
- Educate patients and potential patients on James Clinic services and programs
- Schedule appointments across providers and locations
- Order supplements and assist with patient requests
- Download and distribute lab reports
- Update patient charts and documentation in our EMR
- Respond to patient messages and letters through the EMR
- Navigate multiple computer systems simultaneously without losing accuracy
What You Must Bring
- Strong phone experience (required)
- Medical and EMR experience (required to be successful)
- Exceptional customer service and communication skills
- Ability to multitask quickly and accurately in a high-volume environment
- Comfort working independently without constant supervision
- Reliability and consistency—attendance matters here
Clinic Hours
Monday–Friday: 8-5
We offer flexibility in scheduling, but consistent attendance is non-negotiable.
Who This Is Not For
This role is intentionally demanding. It is not a fit if you need:
- a slow pace or low call volume
-rigid scripts and step-by-step instructions
- constant supervision or micromanagement
- one system open at a time
- a slow pace or low call volume
-rigid scripts and step-by-step instructions
- constant supervision or micromanagement
- one system open at a time
If multitasking, speed, and accountability stress you out, this will feel uncomfortable.
Why James Clinic?
-Competitive pay
- Unlimited PTO for full-time staff
- Free concierge membership with one of the nation’s leading functional medicine clinics
- Discount on all services and products
- A mission-driven, fast-moving environment where your work truly matters
- Unlimited PTO for full-time staff
- Free concierge membership with one of the nation’s leading functional medicine clinics
- Discount on all services and products
- A mission-driven, fast-moving environment where your work truly matters
If excellence is your baseline, speed energizes you, and you take pride in being the calm in the chaos—you’ll feel right at home here.
Compensation: $18.00 - $21.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Us
Who We Are
At The James Clinic, we believe in a patient-centered approach that goes beyond the traditional healthcare model. As a premier functional medicine clinic, we understand how your body functions on multiple levels, and we use this knowledge to empower you to take charge of your health.
Our clinic offers personalized care with the warmth and attention that modern healthcare often lacks.
Our Story: Filling the Gaps in Conventional Medicine
Our Story: Filling the Gaps in Conventional Medicine
The James Clinic was founded out of a desire to create a healthcare experience that truly caters to the individual. Years ago, Dr. Mollie James, a board-certified surgeon and critical care specialist, noticed the gaps in conventional medicine and envisioned a place where patients could receive both functional and integrative care.
Today, our clinic combines functional medicine with cutting-edge regenerative therapies to offer natural solutions to help your body heal itself. Whether you’re facing chronic health challenges or looking to optimize your wellness, we help you find the answers you need.
(if you already have a resume on Indeed)